Moving to a No-Coverage Area? Here’s What Happens to Your Fibre Contract

Moving to a house without fibre coverage can turn a simple house move into an expensive contract problem. The biggest mistake is cancelling first and checking the relocation rules later.

NetBijak’s 3-Step Move-Out Check

Before you tell your ISP that you're moving, get these three answers:

1. Does the new address have Fibre Coverage?

Check the exact unit or building, not just the neighbourhood.

2. If there is no coverage, what can the ISP offer?

Ask about a demand list, 5G Home WiFi or other alternatives.

3. If you cancel, what is the total amount payable?

Ask for the Fibre termination fee plus any device or equipment balance.

That last question matters more than most people realise.

CelcomDigi: The 6-Month Rule Is the Trap

CelcomDigi's current Fibre support information contains an important condition that is easy to miss: your Fibre service must have been active for at least 6 months before you can relocate without penalty.

If you try to relocate before completing 6 months, a contract penalty may apply. In other words, moving house does not give a new customer a free escape from the contract simply because the new address has no Fibre coverage.

And there is another catch: a successful relocation starts a fresh 24-month contract. It is not simply a continuation of whatever months you had left.

If the new address has no coverage or no available port, CelcomDigi can place the address on its demand list while waiting for a port. During that waiting period, the existing bill continues, although CelcomDigi says customers can opt for 5G Home WiFi if the wait becomes too long.

The practical problem: paying a full Fibre bill while you are already living somewhere else is not exactly a great solution. If you are in this situation, ask CelcomDigi directly whether 5G Home WiFi is available and whether any billing arrangement can be offered. Do not assume a fee waiver — get it confirmed in writing.

The CelcomDigi question you should ask

“My new address has no Fibre coverage. I have been subscribed for ___ months. Am I eligible for relocation, what happens to my existing contract, and what will I pay if I choose not to wait?”

That answer could save you from an unexpected penalty.

Maxis: Your Old Contract Continues — But Devices Can Hurt

Maxis takes a different approach.

If your new address is within coverage, your existing Fibre commitment period and active device contracts continue after relocation. Maxis does not simply restart the Fibre contract from zero.

But if your new address is outside Maxis Fibre coverage, you can request termination — and an early termination fee may apply if the Fibre service or home devices are still under contract. Maxis also states that its 24-month commitment starts from the subscription date, while device balances can become payable when relocating to a non-serviceable address.

And this is where Maxis customers can get caught out.

If you have a Zerolution device, TV or other device commitment, don't calculate only the Fibre cancellation fee. Maxis' Home Zerolution terms specifically state that relocating Fibre to a different address can trigger the remaining device balance.

So before cancelling, ask Maxis for one final figure covering Fibre + devices, rather than asking only, “How much is my termination fee?”

Unifi: No Coverage Doesn't Automatically Mean Free Exit

Unifi's current Home FAQ says that if you relocate to an area where Unifi cannot provide service, you may subscribe to another broadband package available in that area. If you do not accept the available option, an Early Termination Penalty may apply where applicable. The same FAQ also states that the ETP and 30-day policy can still apply when services are unavailable at the new location.

Unifi's relocation information also says that where the new address is not covered, the address can be registered on a demand list, while Unifi Air may be offered where available.

So don't make the assumption:

“No Unifi Fibre at my new house = free cancellation.”

That is not how the current published policy works.

TIME: Check How Many Months You Have Left

TIME's position is simpler: if your new address is outside TIME's network coverage and you have not completed the minimum service period, an early termination fee can apply according to your service agreement.

That means the important number is how many months are left on your contract, not simply whether your new house has Fibre.

Before cancelling, ask TIME to confirm the exact termination amount for your account.

The Contract Difference That Actually Matters

If you're comparing ISPs before signing a new Fibre plan, relocation policy is worth checking alongside price and speed.

CelcomDigi: Complete at least 6 months before relocating without penalty; successful relocation starts a new 24-month contract.

Maxis: Successful relocation keeps the existing commitment period, but moving to a non-serviceable address can trigger termination and device charges.

Unifi: Moving outside service coverage does not automatically remove early termination obligations; alternative broadband or demand-list options may be available depending on the address.

TIME: Moving outside its network during the minimum service period can result in an early termination fee under the service agreement.

NetBijak’s Take

If you expect to move house within the next year or two, don't compare Fibre plans based on monthly price alone. Relocation rules can cost more than the difference between two broadband packages.

The most important questions before signing are: How long must I stay before I can relocate? Does relocation restart my contract? And what happens if my new address has no coverage?

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