Internal vs External Fibre Relocation: How to Move Your Fibre Line Without Delays

Moving a fibre line is not the same as moving a router.

The real issue is where the fibre terminates, how the optical cable is routed, and whether the new address still supports your existing service.

That creates two very different situations: internal relocation within the same property and external relocation to another address.

Internal vs External Relocation

For TIME, the current residential relocation fee is RM80 within the home and RM120 to another unit or building. The fee can be waived after completing the relevant 12- or 24-month contract, subject to TIME's conditions.

Unifi currently states that relocation itself has no charge, but non-standard installation or additional cabling can be charged separately by the TM-appointed contractor.

Moving the Optical Rosette Is a Fibre Job

The small fibre box on the wall is not just another Ethernet socket.

It is the fibre termination point, where the optical connection is handed over to the indoor fibre and then to the ONU/ONT. TIME's FAQ describes the ONU as connecting to the fibre termination point through an optical fibre cable.

So if you want to move the fibre point from one wall to another:

Do not pull out the fibre or relocate the wall box yourself.

The installer needs to determine whether the existing fibre can be rerouted or whether a new indoor run is required.

For Unifi, standard internal cabling is currently covered up to the first 50 metres. Additional internal wiring is listed at RM2.50 per metre. TM also publishes specific non-standard installation charges; one listed landed-property cabling scenario is RM212.

This is more accurate than saying:

“Unifi relocation costs around RM200.”

The correct explanation is:

The relocation request itself is free, but non-standard physical work can create a separate contractor charge.

Unifi: RM0 Relocation Does Not Mean RM0 Rewiring

Unifi's current relocation page states:

No relocation fee

but

non-standard installation or additional cabling may be charged separately.

TM's current installation guide gives actual examples:

1. Internal cabling up to 50m: standard
2. Additional internal wiring beyond 50m: RM2.50/m
3. Certain non-standard outdoor cabling: RM212
4. Other customised work: charged according to the installation requirement

So if a contractor quotes you RM200 or more, ask:

“What exact cabling work does this charge cover?”

A vague “relocation fee” and a documented non-standard installation charge are not the same thing.

External Relocation: Check the Exact New Address First

Moving to another house or condo unit is mainly an availability problem, not a cabling problem.

Unifi requires the existing account to be active and advises customers to clear outstanding bills before relocation. The new premises must also be serviceable. Unifi currently says a relocation normally takes around 7–14 business days when the new location is within coverage, subject to installation-slot availability.

TIME also requires the new location to be within its coverage area, with relocation available only at selected buildings.

For a condo, therefore, don't check only the postcode.

Check the:

Building

Block

Unit

The fact that another unit in the same area has fibre does not by itself prove that your new unit can be activated.

The Contract Issue: Relocation Does Not Automatically Mean a New Contract

This is the part customers should check before accepting any relocation offer.

A normal relocation should not simply be described as:

“New address = new 24-month contract.”

Unifi's current FAQ separately states that a change of plan can create a new contract when the new package comes with better value, such as a new device, discounted price or other added value.

Unifi campaign terms also show that, for certain smart-device packages, the campaign subscription continues after relocation rather than automatically ending at the old address.

So before the relocation is processed, ask the ISP to confirm in writing:

Existing plan remains unchanged?

Original contract end date remains unchanged?

Any new minimum service period?

Any new device or discount attached?

Any early termination charge if the new address cannot support the existing service?

That five-line check can prevent a relocation from quietly turning into a new commitment.

What Happens If Your New Address Has No Unifi Coverage?

This is where customers sometimes assume there is an automatic penalty waiver.

There isn't a blanket rule that says:

“No coverage = contract cancelled for free.”

Unifi's published relocation information says that when the new premises are outside Unifi coverage, Unifi Air may be offered as an alternative.

Unifi's published General FAQ also states that if a customer relocates to a non-serviceable area and does not want the available alternative broadband option, the early termination fee and 30-day policy can still apply where applicable.

That means:

Do not terminate the old account first.

Check the new address and ask TM what happens to the existing contract before choosing termination.

TIME Has a Similar Contract Risk

TIME's current Home Fibre information states that its 12- or 24-month contract is tied to the service address and that relocation is subject to coverage availability.

If the new location is outside TIME coverage while you are still within the minimum contract period, TIME states that an early termination fee applies.

TIME also allows relocation to another state, provided the new address is within its coverage and is an eligible building.

So moving:

KL → Penang

or

Selangor → Johor

is not automatically a problem.

The problem is whether the new service address is covered.

What to Do Before Moving

For an external relocation:

1. Check the exact new address.

2. Confirm coverage and port availability where applicable.

3. Ask whether your existing plan and contract end date will remain unchanged.

4. Ask for any non-standard cabling charges before installation.

5. Submit the relocation request before terminating the old service.

Unifi currently allows relocation requests through MyUnifi/Selfcare, TMpoint/Unifi Store and its customer-service channels.

For TIME, relocation can be submitted through Self Care, with the applicable RM80/RM120 fee shown in the current process.

What to Bring

For an external move, bring the existing equipment.

Unifi instructs customers to bring their existing Unifi equipment to the new premises.

TIME specifically asks customers to bring the ONU, router and power adapters; standard relocation cabling is provided by its installer.

The wall fibre termination point should be handled as part of the relocation work rather than dismantled by the customer.

NetBijak's Take

For internal relocation, the main cost risk is non-standard cabling.

For external relocation, the bigger risk is coverage, port availability and contract terms.

Before approving the move, get the ISP to confirm two things in writing: the relocation charge and whether your existing contract end date remains unchanged.

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